Frequently asked questions
Who are we ?
Boutique Noaio is a company created in late 2018 to promote urban electric mobility in Quebec. We mainly offer electric scooters and electric unicyles. We are two partners who swear by these utilities and we are located in the Montreal area. Respectively IT engineer and maintenance engineer for health equipment such as scanners, MRIs or ultrasound scanners, we have all the internal resources to support your vehicles throughout their lives.
Have you a physical electric scooters store in Montréal ?
This is a question that comes up frequently. In order to allow a large number of people to experience this new mobility, we are moving into Montreal during the months of August and September at 619 Duluth Street East. You can take the opportunity to see and discover our products. Nevertheless, following the success of our electric scooter store, we would like to have a presence in the future.
It is nevertheless proven that our store is the first online store of Gyroroues and Trottinettes électriques of Quebecers. As a fully French-speaking company, we strive to provide practical content and information to the entire community.
I ordered my product, how long before I received it?
When our products are in stock, we send your order the next day at the latest. You should therefore receive your product within 4 business days. If our items are in delivery, it may take up to 30 business days. If we need to order your product, it may take up to 45 business days before we receive it.
How much is shipping ?
Today, our services are entirely focused on Quebec. That's why we offer free shipping to Quebec for an amount of order exceeding $500.
Is it legal to drive an electric scooter or a electric unicycle?
We recommend that you check the laws in force in your country, province/state or city before using your vehicle on the public road. In Quebec, the practice of electric unicycles or electric scooters is prohibited on the roadway and sidewalks. Nevertheless, there is still some legal uncertainty. The police tolerate this practice if it remains safe for all road users.
What are the payment methods we accept?
We accept all types of credit cards (Visa, American Express or MasterCard). For an amount less than $100, we accept Interac payments in store.